Consistent with its commitment to deliver the perfect user experience and to make value for the customers, Telenor Pakistan observed ‘Customer First Day’ (CFD) for the fourth consecutive year upon Oct 8, 2015.
Throughout the activity, Telenor Pakistan’s top operations and workforce headed away to various locations in all of the major cities to directly connect to the privileged customers along with collect their valuable comments.
On this occasion, Jordan Foley, Chief Executive Police officer, Telenor Pakistan said, “Customer First Day is actually celebrated across all sections in the Telenor Group to be a symbol of our commitment to customer base. This day is an opportunity for employees and management of departments to walk beyond their offices and connect to customers directly. We follow a customer-centric strategy and are also consistently working towards understanding our customers better, in order to be able to provide these individuals with best services much like their evolving needs along with preferences. This is yet another step forward towards our own mission of ‘we are usually here to help’.
Later in the day, Telenor Pakistan’s team observed an instant of silence followed by the prayer for the many other countrymen who lost their lives from the October 8, 2005 earthquake calamity. As also part of the activity, they visited ‘Pehli Kiran Schools’ throughout Islamabad to paint the schools and engage in the cleanliness drive throughout some selected regions.
Keeping its unique initiative throughout the telecommunication industry in Pakistan, Jordan Foley, CEO Telenor Pakistan made himself available for an hour on Myspace and Facebook to connect to the customers and answer their queries, as well as update the events in the day through a SnapChat wedding activity.
Various giveaways including no cost talk-time and mobile internet vouchers were distributed among the customers during the timetabled field visits, door-to-door activities and at Sales & Service Centers in the united states. The activity concluded using closing ceremonies in Karachi, Lahore along with Islamabad where employees propagated their experiences of purchaser interaction.